The clarification specifically states that COVID-19 is not an excuse for holding passengers’ money: “ The obligation of airlines to provide refunds, including the … The COVID-19 pandemic has all-but emptied airports around the world. The process could take a whole lot longer these days. COVID-19: Which Airlines Will Refund You for Your Coronavirus Cancellation? Thanks to Covid-19, many travelers have made the tough decision to stay put rather than embark on a well-earned vacation to Mexico. AM Claims Process (BSP tickets issued by travel agents) Fill out the “AM Claims Format” and send it to Frances Baylon via email at: claims_refunds @discovertheworld.com Frances will check that the “AM Claims Format” has been filled out correctly and ensure that all required documents have been attached to the claim. Refunds & Lost Tickets . COVID-19: Latest Airline policy and information updates June 22, 2020 We have compiled links to airline sites that have published specific information and updated policies related to COVID-19. Tickets purchased July 1, 2020 and later have the following options: "The travel agency says Aeromexico is refusing to make the refund. If you want a refund, it’s best to start the process as soon as possible — and be patient. I purchased a one-way ticket on May 9, 2012 from Cancun to New York (flight number 580, leaving Cancun City on Tuesday, May 29 at 7 am). But stories - some perhaps ...[+] apocryphal of airlines and other travel companies refusing to refund … AeroMexico Tickets purchased from before June 30, 2020 may be rebooked for a flight date up until November 30, 2021. But when the coronavirus broke out they decided to cancel the trip and applied for a refund in March. If you don't know what your plans are yet, please fill out the following form so you can receive an open ticket which is valid for a year from the issue date. Please note this list is not exhaustive and is provided to assist our customers at this time of disruption. Even before the coronavirus upended the airline industry, getting a refund for a cancelled flight often took two months or so after the request was made. Aeromexico has yet to respond. If you wish to change your flight and already know what days you'd like to travel, please contact our Call Center.. 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