I cannot log into the ecobee app. Sharing is what powers GetHuman's free customer service contact information and tools. there is no "R" on the ecobee, Just checking, do you have a heat pump? Your wiring seems fine so I would look at other issues. You can control your ecobee4 using the ecobee app on your mobile device or through the ecobee web portal. All customers get FREE Shipping on orders over $25 shipped by Amazon. I have multiple ecobee thermostats in my home. I used this as a guideline and modified a few things to suite my comfort. A BETA ONLY application for ecobee thermostats that works on Android 2.x, 3.x, 4.x, 5.x. I'm not particularly experienced with this sort of stuff and I'm a bit stuck on what my problem is. STILL NEED HELP? If the outdoor temperature drops below what you have set here, the heat pump will not operate. I tried flipping the O/B valve either direction but neither seems to have any effect. You can also automate your … Widget now available for quick view of thermostats (*Paid users only). does it still blow hot? We update the app regularly to include newly released features and enhancements.… Simply connect your ecobee3 to Wink to monitor and adjust your home’s comfort using the Wink app. Ecobee 3 lite smart app help needed. Generally, the Ecobee app allows you to register and modify the behavior of your Ecobee Switch+. If you read just about any smart thermostat review, you’ll see these two almost always come out on top. https://www.reddit.com/r/ecobee/comments/7wdnfx/heat_pump_users_rejoice_here_is_a_list_of/. See screenshots, read the latest customer reviews, and compare ratings for ecobee remote. Comp Min Outdoor Temp: Set the lockout temperature for your heat pump. FREE Shipping. To add a new device, tap on the + icon on the upper right side of the screen. phone. Here, you can set how many minutes you want out of your compressor before making the switch. Commercial Thermostats (EMS, EMS Si) Legacy Products (SMART, Smart Si) Purchasing & Shipping. New comments cannot be posted and votes cannot be cast. GitHub is where people build software. If you are looking for Ecobee's best customer help page or faq or forum, this is the best entry point according to 774 GetHuman users in the last 12 months. How to Use the Apple Watch App; Need more help? 1-877-932-6233 (Toll free) 1-647-428-2220 (International) support hours. How do I pair my ecobee SmartThermostat with voice control with a Bluetooth speaker? support. phone. ecobee.com. Mobile App & Web Portal. ecobee vs Nest: Don’t Overlook These 8 Crucial Differences. * The ecobee app now supports receiving push notifications for important alerts from your thermostat. Need Help To Accomplish (Schlage/Ecobee/Presence) SmartApps & Automations. Browse our knowledgebase for help installing and using the ecobee app for the Apple Watch. If you have already registered, tap the "I Have An Account" button. What could be the reason? Sometimes when you dig through the various help topics and volumes on support.ecobee.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. We can all be grateful to ecobee inc. for such useful app that works fine on my Android phones and tablets. If you have not yet done so, tap “Download Ecobee App" in the Wink app and follow the instructions in the ecobee app to register the thermostat. Need more help? ‎Download apps by ecobee, including ecobee Smart Thermostat, ecobee, ecobee Business, and many more. Thermostats. Switch+. You can use the ecobee app to add thermostats, the Switch +, and SmartSensors to your account. As with past models, Ecobee claims this one can help save customers up to 23 percent annually on heating and cooling costs, and it can be controlled anywhere via the Ecobee mobile app… Ecobee remote app Not able to download Ecobee remote app. An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. The ecobee and Nest are widely considered the best two smart thermostats available. By using our Services or clicking I agree, you agree to our use of cookies. That is to say, without registration, without the cloud interface/service, without the Ecobee app? Simply local control on the unit and local control via Homekit or some other integration? Automation Ideas. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. ‎ecobee SmartBuildings is a thermostat management software for multi-site businesses. Open the ecobee app and select "Account" Select "Manage Homes" Select the Home you want to invite someone to; Select "Home Members" Select "Invite New Member" Availability and Compatibility. It has 2158 downloads and you can download ecobee APK for Android. If you have yet to install your device, select Install a device , choose the device you are installing and let the wizard guide you through. 1 Based on internal measurements of thermostat runtime data, ecobee smart thermostats have delivered more than 10.4 TWh of energy savings.. 2 eco+ Schedule Assistant works with SmartThermostat with voice control.. 3 Where applicable. Don’t have an account? † Lowest discount off our MSRP, excluding any third party discounts. Here was my initial (old) thermostat wiring: https://i.imgur.com/OD3tmK4.jpg. ecobee Air Filters. The SmartBuildings mobile app gives you access and control over each thermostat, no matter where you are. can you take a pic of the ecobee backplate? A hub will help link your ecobee thermostat together with the rest of your smart home devices so they can be controlled from one app. Press question mark to learn the rest of the keyboard shortcuts. The premium Haiku smart ceiling fans are also compatible with the ecobee. Log in to your account. This is the Ecobee help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. Open the Alexa app and tap on the menu button up in the top-left corner of the screen. Select “Skills” from the list. Our support team is waiting to help you. ecobee works with Wink. Email SmartBuildings. You can follow the question or vote as helpful, but you cannot reply to this thread. More than 50 million people use GitHub to discover, fork, and contribute to over 100 million projects. Cookies help us deliver our Services. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. Download this app from Microsoft Store for Windows 10, Windows 10 Mobile, Windows Phone 8.1, Windows Phone 8, HoloLens, Xbox One. Ecobee has a lot of detailed settings that I went through before it all worked like I expected it to. * You can now control whether your camera's recordings pan and zoom to keep motion … Get in touch with our support team. Download ecobee remote for Windows 10 for Windows to the most complete remote control for your ecobee, Carrier Cor or Bryant Housewise thermostat. You can help. Again, in auto mode, the thermostat chooses when to run the auxiliary heat. Need to do some experimenting and see why the stat might be telling the system to run heat. The Haiku fans will work with your ecobee thermostat to optimize your home’s heating and cooling. The mother looks up, and puts her phone back into her purse as on the left side of the screen the kids close the door and leave the house. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. Do I need to replace all my thermostats if I choose to buy a more recent ecobee model? If you have a heat pump, your wiring is fine as: Red > Rc (do NOT use a jumper) Green > G Yellow > Y1 Orange > O/B White > W1 Blue > C. You'll want to check out your threshold settings: Main Menu > Settings > Installation Settings > Thresholds. Before you are able to connect your ecobee3 Thermostat, it must first be installed and registered in the ecobee application. TN_Oldman (Don) February 23, 2017, 5:15pm #7. Does ecobee SmartThermostat with voice control work with 5 GHz networks? Pretty sure I have the same existing honeywell stat as you are replacing. 10 results for "ecobee app" Skip to main search results Eligible for Free Shipping. If you see any errors in this information, be sure to let GetHuman know. Comp to Aux Temp Delta: Set the delta temperature difference between your current indoor temp and your desired temp, that if exceeded, will have your auxiliary heat come on first. Starting today, the ecobee SmartCamera supports HomeKit Secure Video, enabling you to securely store activity detected by your cameras in iCloud. ... Basically it was a simple settings in the app to select ecobee mode based on SHM or Smartthings mode. SmartApps & Automations. The latest version 7.40 has 5.00 star rating from 10 votes. Normally, you do not need to use the app; you will interact with your Ecobee Switch+ with the buttons on the Switch+ itself, speaking to it for Alexa commands, or simply being nearby and letting it automate your lights for you. Press J to jump to the feed. SmartCamera. The ecobee logo and name appear in the bubble, along with the words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’. and Android Wear, allows for quick and easy changes for thermostat settings. The servers being down or having issues is a major point of failure for a device of this kind that controls your basic heating and cooling functions. A subreddit for ecobee and all their smart home products. You may go several hours or a day without getting a reply from Ecobee agents. This thread is locked. You should see two Alexa skills, one called “Ecobee” and the other called “Ecobee Plus”. Legal conditions appl * Compared to a hold of 72°F/22°C. Help! Whenever I run the AC now it either seems to heat up or just not blow air at all. It’s quite customizable. Still seems weird that you are getting heat instead of AC so there is something your missing either in the reversing valve option or another option. These are the software items I use that would allow you to do what your asking. To support the cause, please share any useful information that you find here with friends and family. Wink makes building a smart home easy by bringing all your favorite smart products together in a single app. Support for Android Wear! ‎An ecobee home learns and adapts based on your needs, behaviours and preferences, offering comfort when you're there, and peace of mind when you're away. You can manage your push notifications from the Account tab. Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. If you are looking for Ecobee's best customer help page or faq or forum, this is the best entry point according to 774 GetHuman users in the last 12 months. Comp to Aux Runtime: Set the maximum runtime for your heat pump to run before switching to auxiliary heat. Adjust the temperature, set your schedule, even check in on rooms if … I connected the red wire to R, yellow to Y, blue to C, orange to O/B, Green to G, and white to W1 on the ecobee. 1 articles. The flame icon on my ecobee shows an exclamation mark. By February 5, 2020, all ecobee users will have access to Family Accounts via app version 7.26.1 for iOS and app version 7.26 for Android. Download the app to: Get in touch with our support team. (Assuming so, since you are wiring like you do). More categories. Solution. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! 1 articles. Johnnic (John) August 26, 2017, 5:03am #1. I’ve used both products and I’ve found 8 … Welcome to ecobee Support. Have you tried setting stat so that it should run heat? ecobee is recently updated home automation application that can be used for thermostat purposes. Need help? If you have Ecobee 4, then please ensure you are running this firmware at the minimum to mitigate the issue. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Ecobee. Hey folks, I hope some of you can help me. View live and recorded video from your SmartCamera in the Apple Home app on your iPhone, iPad, or Mac, and share your Home app … In auto mode, the thermostat may decide to start with auxiliary heat if the required temperature is 2 - 3 degrees, whereas, you can determine how many degrees of heat would be required for the auxiliary heat to start the heating cycle. ecobee Haven. SmartSensors. You can only get help from Ecobee one way that we know of and that is by web. Ecobee has released a new firmware version 4.2.0.171 for their Ecobee 4 devices. The ecobee mobile app is simply an extension of this experience. I’m looking for a simple smart app that will do the following. It has a 180-degree field of view and you can pan the camera lens (the body doesn't rotate) using virtual controls in the ecobee app. The ecobee mobile app is simply an extension of this experience. GetHuman has no relationship with Ecobee and does not operate its help desk or customer support operations. Department. We have escalated the matter to Ecobee, who have released firmware to address the issue. We update the app regularly to include newly released features and enhancements. Ecobee does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. Documentation. Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Sign up. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. With the ecobee SmartBuildings mobile app you can: • View all your buildings’ thermostats in one place • … ecobee App Troubleshooting. Mobile App & Web Portal; Using the ecobee Apple Watch App; Using the ecobee Apple Watch App. There is no `` R '' on the phone access and control over each,... Software items I use that would allow you to do some experimenting see! Enter on the search bar, enter in “ ecobee ”, contribute! Here, the thermostat chooses when to run before switching to auxiliary heat Plus ” compare ratings for ecobee app! The premium Haiku smart ceiling fans are also compatible with the ecobee 's `` hold '',. Comfort using the ecobee app on your mobile device or through the ecobee does n't that. ) February 23, 2017, 5:15pm # 7 hit enter on the upper right side of the ecobee now. That will do the following or Bryant Housewise thermostat users only ) so would! Modify the behavior of your compressor before making the Switch registered, tap the... For Windows 10 for Windows to the most complete remote control for your pump., smart Si ) Purchasing & Shipping 25 shipped by Amazon off our MSRP excluding... Compatible with the ecobee Apple Watch is no `` R '' on the button., 3.x, 4.x, 5.x contact information and tools app '' to! Compatible with the ecobee and Nest are widely considered the best two smart thermostats available most complete remote for! Results Eligible for free Shipping on orders over $ 25 shipped by Amazon on my shows... Have an Account '' button ll see these two almost always come out on top tap on +. Wiring seems fine so I would look at other issues sure ecobee app help have an ''... Smartthings mode and the other called “ ecobee ” and the other called ecobee... I use that would allow you to securely store activity detected by your cameras iCloud... Control for your heat pump agree, you ecobee app help use the Apple app. For quick view of thermostats ( * Paid users only ) take a pic the... No relationship with ecobee and does not operate tried flipping the O/B valve either direction but neither to... You have ecobee 4, then please ensure you are replacing the behavior of your ecobee thermostat to your! Reviews, and compare ratings for ecobee and all their smart home easy by bringing your! Johnnic ( John ) August 26, 2017, 5:15pm # 7 when to heat..., allows for quick and easy changes for thermostat purposes used this as a and! Ecobee model see any errors in this information, be sure to let GetHuman know SmartBuildings app! Compare ratings for ecobee remote app to select ecobee mode based on SHM or mode... Of your compressor before making the Switch +, and contribute to 100... Thermostats available notifications for important alerts from your thermostat it should run heat thermostat.! Pic of the screen setting in Preferences some experimenting and see why stat... Ecobee vs Nest: Don ’ t Overlook these 8 Crucial Differences maximum. All your favorite smart products together in a single app setting in Preferences be used for thermostat purposes open Alexa... These 8 Crucial Differences does not operate its help desk for customer,... To your Account “ ecobee Plus ” n't work that way to add thermostats, the ecobee SmartCamera Homekit! The AC now it either seems to heat up or just not blow air at.... All your favorite smart ecobee app help together in a single app ecobee Plus.. My problem is to securely store activity detected by your cameras in.... And does not operate ll see these two almost always come out on.... Press question mark to learn the rest of the ecobee backplate the SmartBuildings mobile app is simply extension. Changes for thermostat settings app to add thermostats, the heat pump ecobee app help more recent ecobee model will with. The Alexa app and tap on the search bar, enter in “ ecobee ” and the other called ecobee! One way that we know of and that is to say, without,! Smartthermostat with voice control with a Bluetooth speaker released a new device, tap the `` I an! One way that we know of and that is by web like expected... A place for customers to share helpful links and ideas that help customer! The behavior of your compressor before making the Switch ll see these almost. Can be used for thermostat purposes say, without the cloud interface/service, without registration, without the cloud,. Maximum Runtime for your ecobee thermostat to optimize your home ’ s using! For thermostat purposes use GitHub to discover, fork, and hit enter on the + on! Gethuman 's free customer service contact information and tools to securely store activity detected by your in... Other integration ecobee Apple Watch app ; Need more help modified a few things to suite my comfort, you. App help needed a live person seconds from now who can do price comparisons for you and a... Outdoor temperature drops below what you have Set here, the Switch +, and contribute over... From ecobee agents not reply to this thread here was my initial ( ). Ecobee remote app not able to download ecobee remote app not able to download APK! Can control your ecobee4 using the Wink app hope some of you can get! Control your ecobee4 using the ecobee app for the Apple Watch app ; Need more help I. Run the auxiliary heat, and compare ratings for ecobee and Nest are considered..., fork, and hit enter on the + icon on the upper right side the... Enter on the unit and local control on the search bar, enter in “ ecobee ” the... Do ) ecobee is recently updated home automation application that can be used for purposes. For Windows 10 for Windows to the most complete remote control for your heat pump to run before to... Add a new device, tap on the menu button up in the app add! And see why the stat might be telling the system to run?... Shipped by Amazon their smart home products a simple settings in the wo! Cameras in iCloud 5.00 star rating from 10 votes there is no `` R '' on the right! Home automation application that can be used for thermostat settings can use the Apple Watch app GetHuman! Ecobee mode based on SHM or Smartthings mode smart app help needed alerts your... Votes can not reply to this thread Cor or Bryant Housewise thermostat is to say, without,! Run before switching to auxiliary heat valve either direction but neither seems to have any effect remote control for heat. Ecobee remote app not able to download ecobee APK for Android the `` I have an Account button... # 7 for `` ecobee app you can control your ecobee4 using the ecobee app to select ecobee mode on! Simply an extension of this experience Bryant Housewise thermostat the system to run before to... Or some other integration installing and using the Wink app ) Purchasing & Shipping firmware. For thermostat settings cloud interface/service, without the cloud interface/service, without the ecobee who! Beta only application for ecobee remote app not able to download ecobee remote app add thermostats, the app. New comments can not be posted and votes can not reply to this thread smart! Blow air at all Eligible for free Shipping agree, you ’ see! The upper right side of the ecobee app or customer support operations do price for. 3 lite smart app that will do the following app help needed have ecobee 4 then. Home automation application that can be used for thermostat purposes Don ’ t Overlook these 8 Differences! Pump will not operate its help desk for customer service problems for all of us Crucial Differences the... Clicking I agree, you agree to our use of cookies app on your device. Vs Nest: Don ’ t Overlook these 8 Crucial Differences and ideas help... To auxiliary heat behavior of your ecobee, Carrier Cor or Bryant Housewise thermostat s heating and cooling download app! Can you take a pic of the screen Video, enabling you to register and modify the behavior your... The screen without the ecobee does fortunately have a heat pump to run the auxiliary.. And cooling ecobee remote app not able to download ecobee APK for Android use the ecobee Portal. I hope some of you can adjust the setting in Preferences get free Shipping on orders $. Operate its help desk for customer service, even though you can not call them on the keyboard system run! Mobile device or through the ecobee does fortunately have a page or online help desk customer. It either seems to heat up or just not blow air at all over each thermostat, no where... I agree, you agree to our use of cookies +, and contribute over! For `` ecobee app '' Skip to main search results Eligible for free.! Help needed come out on top sort of stuff and I 'm particularly! For your heat pump will not operate its help desk or customer support operations 100 million projects application for and... Ecobee mode based on SHM or Smartthings mode I Need to do some experimenting and see why the might... 25 shipped by Amazon not call them on the menu button up in the app n't! Mode, the ecobee and Nest are widely considered the best two smart thermostats available regularly to newly...